TERMS AND CONDITIONS OF SALE

Last updated: September 1, 2026

1. General Information

These Terms and Conditions of Sale govern the contractual relationship between Boutique du Routier and any customer making a purchase through our website.

Boutique du Routier is an online store specializing in premium clothing, accessories, cabin products, and other products designed for truck drivers and road transport enthusiasts.

For any questions or requests for information, our customer service team can be contacted at:

Email: info@boutiqueduroutier.fr

2. Acceptance of the Terms

By placing an order through our website, the customer confirms that they have read, understood, and accepted these Terms and Conditions of Sale.

The customer acknowledges having had the opportunity to review these terms before confirming and paying for their order.

3. Products

The products offered on our website are presented and described with the greatest possible care.

Product photographs, illustrations, colours, dimensions, and descriptions are provided for informational purposes.

Slight differences in colour or appearance may occur due to screen settings, lighting conditions, manufacturing processes, or differences between production batches.

Such minor differences do not necessarily constitute a product defect.

4. Prices

All prices displayed on our website are shown in euros (€), unless otherwise indicated.

Prices include applicable VAT where required.

Any applicable shipping costs are displayed separately before the customer completes the order.

Boutique du Routier reserves the right to modify its prices at any time.

However, customers will be charged according to the prices displayed and applicable at the time their order is placed.

5. Orders

By confirming an order, the customer accepts the applicable prices, product descriptions, shipping information, and these Terms and Conditions.

After successful payment, an order confirmation will normally be sent to the email address provided by the customer.

The customer is responsible for ensuring that all information provided when placing an order is complete and accurate.

Boutique du Routier reserves the right to refuse, suspend, or cancel an order where reasonably necessary, including in cases of:

• Incorrect or incomplete information
• Suspected fraud
• Payment issues
• Pricing or technical errors
• Misuse of our website or services
• Products being unexpectedly unavailable

If an order that has already been paid for is cancelled by Boutique du Routier and cannot be fulfilled, the applicable amount will be refunded.

6. Payment

All payments are processed securely through our authorized payment service providers.

Depending on the customer's country, location, device, order, currency, and eligibility, available payment methods may include:

• Visa
• Mastercard
• American Express
• Maestro
• UnionPay
• Apple Pay
• Google Pay
• Klarna
• MobilePay
• TWINT

Not all payment methods are available to every customer. The payment methods actually available for a particular order will be displayed during checkout.

Certain payment methods may be subject to additional eligibility requirements or terms imposed by the relevant payment provider.

An order is considered confirmed only after payment has been successfully authorized and processed.

Boutique du Routier does not directly store complete credit or debit card details when payments are processed by third-party payment providers.

7. Made-to-Order Products

Many products offered by Boutique du Routier are manufactured or prepared only after an order has been placed.

This made-to-order approach helps us reduce unnecessary inventory and excess production while offering a wider and more distinctive selection of products.

Because production begins after an order has been confirmed, processing and preparation times may vary depending on the product.

For products that are genuinely personalized or manufactured according to the customer's individual specifications, statutory exceptions to the standard right of withdrawal may apply where permitted by applicable consumer law.

Further information can be found in our Return Policy.

8. Shipping and Delivery

Orders are shipped to the delivery address provided by the customer during checkout.

Estimated processing and delivery times may be displayed on individual product pages or during checkout.

These delivery times are estimates and cannot always be guaranteed.

Delays may occur due to circumstances outside our reasonable control, including:

• Shipping carrier delays
• Customs procedures
• Periods of unusually high demand
• Production delays
• Severe weather conditions
• International transportation disruptions
• Other circumstances beyond our reasonable control

Boutique du Routier cannot be held responsible for reasonable delays caused exclusively by circumstances outside its control, without prejudice to the customer's mandatory statutory rights.

The customer is responsible for providing a complete and accurate shipping address.

If a package cannot be delivered because the customer provided incorrect or incomplete information, additional shipping costs may apply where legally permitted.

9. Returns, Refunds and Cancellations

Return, refund, and cancellation requests are handled in accordance with our Return Policy and applicable consumer protection legislation.

Where a product is genuinely personalized or manufactured according to the customer's individual specifications, the statutory right of withdrawal may not apply where the relevant legal requirements for that exception are met.

If a product:

• Arrives damaged
• Contains a manufacturing defect
• Contains a printing error
• Is different from the product ordered

the customer should contact Boutique du Routier as soon as possible.

We may request photographs or other reasonable evidence to assess the issue.

Depending on the circumstances and the customer's statutory rights, Boutique du Routier may provide:

• A replacement
• A full or partial refund
• Another appropriate solution agreed with the customer

Customers should consult our separate Return Policy for additional information.

Nothing in this section limits any mandatory consumer rights provided by applicable law.

10. Legal Guarantees

Products sold by Boutique du Routier are covered by the statutory guarantees and consumer rights applicable to the customer's purchase.

These statutory rights apply independently of any additional commercial warranty or guarantee that may be offered.

Nothing in these Terms and Conditions is intended to exclude, restrict, or reduce rights that cannot legally be excluded under applicable consumer protection legislation.

11. Intellectual Property

Unless otherwise indicated, all content available on the Boutique du Routier website, including:

• Text
• Logos
• Images
• Product visuals
• Designs
• Graphics
• Videos
• Brand elements
• Website content

is owned by Boutique du Routier or used with permission from the relevant rights holders.

Unauthorized reproduction, distribution, modification, publication, or commercial use of protected content is prohibited.

12. Liability

Boutique du Routier takes reasonable measures to ensure that the website and the information provided on it are accurate and accessible.

However, temporary interruptions, technical problems, or errors may occasionally occur.

To the extent permitted by applicable law, Boutique du Routier shall not be liable for indirect or consequential losses arising from:

• Improper use of products
• Temporary interruption of the website
• Technical problems outside our reasonable control
• Circumstances beyond our reasonable control

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation would be prohibited by applicable law.

13. Personal Data Protection

Boutique du Routier processes personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) where applicable.

Personal information may be processed for purposes including:

• Processing and fulfilling orders
• Processing payments
• Managing customer relationships
• Shipping and delivery
• Customer support
• Fraud prevention and security
• Improving our website and services
• Compliance with legal obligations

For more information about how personal information is collected, processed, stored, and protected, please refer to our Privacy Policy.

14. Force Majeure

Boutique du Routier shall not be held responsible for delays or failure to perform its obligations where this is caused by circumstances beyond its reasonable control.

Such circumstances may include:

• Natural disasters
• Strikes or industrial action
• Major IT or infrastructure failures
• Public health emergencies
• War or civil unrest
• Government restrictions
• Customs disruptions
• International transportation disruptions
• Major disruptions affecting suppliers or logistics providers

This provision does not affect any mandatory rights available to consumers under applicable law.

15. Applicable Law and Dispute Resolution

These Terms and Conditions are governed by applicable law, without depriving consumers of mandatory protections granted to them by the laws of their country of residence.

In the event of a complaint or dispute, customers are encouraged to contact Boutique du Routier first so that an amicable solution can be sought.

Nothing in these Terms and Conditions restricts a consumer's right to bring proceedings before a competent court where such a right exists under applicable law.

16. Changes to These Terms

Boutique du Routier may update these Terms and Conditions from time to time to reflect changes to our services, business practices, payment methods, or applicable legal requirements.

The version applicable to an order is generally the version that was available when the order was placed.

The latest version will always be published on our website with the corresponding “Last updated” date.

17. Contact and Business Information

For questions regarding an order, product, payment, delivery, return, or these Terms and Conditions, please contact:

Boutique du Routier
Legal form: Sole proprietorship
Responsible person: Cas van den Berk
Registered address: Julianastraat 12, 5611 HT Eindhoven, Netherlands
Email: info@boutiqueduroutier.fr
Chamber of Commerce (KvK): 42117734
VAT number: NL005507203B15